Our Team

---

With over 28 years of experience, Jeff Robbins empowers public safety agencies with cost-saving business solutions and IT services. He has pioneered solutions and services specific to public safety that have provided relief to nearly one thousand agencies throughout the country. Jeff deeply understands the immense challenges faced by System/IT admins in public safety – the resource constraints, limited budgets, and job descriptions that often demand the work of entire teams.

Reliable (RAS) directly addresses the critical challenges of Motorola FLEX software administration, freeing up valuable resources and allowing agencies to sharpen their focus on first responders, agency needs, and citizen protection. Our experienced team stands ready to leverage our deep knowledge and proven track record to support your agency's specific needs and goals.

Brady has a robust background in technology and public safety solutions, with over 18 years of Flex experience, 9 of which were in Spillman Support, starting as a technician and advancing to a department supervisor. Transitioning from support, he took on the role of Product Manager in the Research and Design department, focusing on interface development for 4 years. After Motorola's acquisition of Spillman, Brady served as the Senior Product Manager for many key systems, including CAD, Hub, Mobile, Geobase, IBR, and StateLink for about a year. He then expanded his scope as the Senior Product Manager for all public safety interfaces at Motorola, which included Flex, Command Central, and Premier One.

Tom began his career in 1998 with the Kootenai County Sheriff's Office in Idaho, where he worked with Spillman software as it expanded across multiple agencies. In 1993, he started part-time training for Spillman, deepening his expertise until 2008. He moved to Island County 911 in 1998, implementing another Spillman system and integrating law enforcement, fire, and EMS services. In 2009, he joined the Issaquah Police Department, reconfiguring their Spillman system to improve security and efficiency until retiring in 2018. Meanwhile, he began providing remote Spillman system administration, founding Reliable Administration Solutions, which now serves 30 agencies. 

 Patty has a bachelor’s degree in law enforcement and spent 5 years as an officer in Utah.  While in Utah, she was a dispatcher, supervisor, POST trainer for new cadets and helped establish the first Dispatch Academy at POST.  She moved to San Jose CA and worked as a dispatcher at Santa Clara and San Jose Police Departments for 2 years.  Patty was hired by the Police Academy in San Jose and was a Coordinator for Continued Certification courses along with being a Dispatch Academy instructor.  She was hired as the 911 Director in Lewis County WA, and was also the Flex System Administrator for 27 years.  She was instrumental in getting the first interface between Washington ACCESS (NCIC, etc) and Flex, and remained a main contact between the two systems until 2021.  

 Patti began her law enforcement career just out of high school and has worked in dispatch, jail, civil, evidence and investigations and was a POST certified instructor. She became the director of Whitcom Regional 911 in Pullman, WA in 1997 and was instrumental in the 2004 creation of a three county, two state 911 emergency communications center, serving 72 agencies, where she served as the 911 Director and Flex System Administrator for over 20 years. Her knowledge of the Flex product allowed the center to focus on paperless dispatch and she now enjoys helping other agencies do the same. Patti has been a Flex System Administrator for 35 years and understands the complexities and challenges of the work performed by the public safety agencies we serve and is committed to helping them achieve their goals through enhanced system administration. 

Debby has 31 years of Flex experience. She started her law enforcement career with Prattville PD in Alabama in 1985. She obtained her SAA certification in 2012. She recently retired after working 7 years with Motorola Solutions in the training department and the field support division.  She has extensive knowledge about the records side of Flex but her passion and expertise is in IBR (Incident Base Reporting) She absolutely loves working with agencies and being able to assist them in reporting to their state!

Chase is a tech-focused project manager at heart, with a knack for keeping things organized and moving—whether that’s managing client accounts or coordinating between teams. I've led projects across support, sales, and tech at companies like Apple, ActivePure, and Xytech Systems. I’m all about solving problems, keeping communication clear, and making sure the details don’t get lost in the shuffle.

When I’m not at work, you’ll probably find me out fishing with my wife and two kids.