Flex Administrative Services

RAS acts as an extension of your FLEX support team. On average, each of our technical resources has thirty years of experience supporting FLEX! For a fraction of the price of a full-time SAA, you have a resource with a deep knowledge of the software that can quickly resolve issues and provide insight into managing the software most efficiently.  

Our services include modifying and deleting users in a consistent manner. We can also help by adjusting user privileges, configuring login parameters and tailoring user's login scripts as necessary.  

RAS will maintain application parameters which provide the flexibility that allows you to customize many areas of FLEX.  

An often neglected task is keeping customer data as clean as possible. Our service will help reduce duplicate names and vehicles to help ensure data is as correct as possible.  

Collaborating with your team, we help establish standards of data entry to ensure that information is entered correctly and that it can easily be retrieved for reporting purposes.  

Do you have FLEX modules that are not yet deployed? RAS can help. We help identify functionality that will improve efficiency and streamline operations. This includes advising which FLEX modules are available to solve customer needs, configuration of the module and assistance with implementation.  

Customers may seek additional features they would like to see added to the FLEX software.  Although Motorola does their best to fulfill those requests whenever possible, some requested changes are neither feasible nor advantageous to the majority of FLEX Users. In these situations, an agency may consider adjusting their procedures to comply with the software requirements. Our team can act as a liaison between Motorola and the user agencies and draw from our vast experience to suggest and deploy 

If a situation arises that requires Motorola support, we will engage their assistance on behalf of your agency through problem resolution. Our experienced team, who knows the software and interfaces, reduces the amount of time Motorola support must spend working on problems.  Additionally, issues can arise that are not problems at all but training issues or issues that can be solved immediately.  

Most reports in FLEX are very good. However, our team can assist in providing slight modifications to access the data you need. Additionally, we can help create these reports to run automatically and email them to specified recipients.  

Sometimes, reports are not available in FLEX. We can assist through our knowledge of Crystal Reports to accomplish the task. As another option, Logicity is a free software package that allows you to run a report like a cron job.  

Proper code tables streamline data entry and, more importantly, make accessing the data an agency needs to make decisions easier. Our team can review and “normalize” code tables to simplify searches and reduce complexity.